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:0574-26871589 Unit sales : 0574-26871589  

:0574-26886646 Accessories Sales : 0574-26886646

:0574-26871569 Maintenance Hotline : 0574-26871569

pass      :0574-26892499 True : 0574-26892499

Ground       : 宁波戚家山联合路 246-252 Address : No. 246-252 , Lianhe Road, Qijiashan , Ningbo

Website: http://beetnic.com  
customer service
After-sales service and training commitment
First, the crew service code
1. Service outline
Thank you for choosing to use a series of diesel generator sets provided by our company. When you choose to use this type of generator set, you also get the best after-sales service provided by our company, as well as the supply of genuine spare parts.
Our maintenance engineers and experienced maintenance professional technicians will strictly abide by the content, schemes and commitments involved in this service code, and provide you with comprehensive technical support and generator set applications.
The service tenet of our generator set service center is to ensure that customers are not satisfied with the service and will not stop . It will solve all the worries of application, repair and maintenance for your generator set.
We offer our customers preventative maintenance solutions to reduce the costly downtime of your downtime. We can determine the inventory of infrequently used or urgently used spare parts in a short period of time, and can order and supply in time to ensure that the spare parts you need are in place when you need them most.
2.Service content
1. The users of our service are the end users who use the products provided by our company.
2. When you start to purchase power generation equipment or you are using generator sets, we all provide systems and extensive technical services.
3. Provide free consultation for generator sets that meet your required technical specifications.
4. From the date of ordering, help to inspect and locate the generator set you purchased and the installation project to ensure that your generator set is put into normal operation in the shortest time.
5. Provide training, management and daily maintenance for your technicians.
6, to provide preventive maintenance and repair, so that your operating costs can be controlled.
7. Provide a large number of spare parts and accessories, and the maintenance engineer can provide you with technical assistance at any time.
8. Provide free computer room design, power distribution design, and application specifications for generator sets.
3. Service details
1. The technical service department of our company's generator set is a professional service organization that provides pre-sales, sales and after-sales services to end users who use our products.
2. Any power generation equipment purchased through our company will always be within the scope of our service responsibility. The day from the completion of commissioning to the date of delivery to the user is the shelf life. The warranty period after delivery is 12 months. If the user cannot temporarily debug or deliver the product for other reasons after arrival, we provide a 15-month warranty. However, users need to do according to the storage and maintenance requirements of the generator set proposed by our technical service department.
3. In normal use, if the generator set fails due to equipment quality problems, it can report to our technical service department for repairs and claims. We will compensate the damaged parts according to the procedure of the claim without any additional cost.
4. In addition to the maintenance of every 250 hours or three months mentioned in the content, in the future service, users can also apply to entrust our technical service department to perform regular maintenance and maintenance. After accepting the application and entrustment, we will deliver a maintenance agreement to the user for confirmation by both parties. Users only need to pay the cost to get regular maintenance and maintenance provided by our technical service department.
5. For installation issues raised by users, the technical service department will install them in accordance with the relevant installation specifications of the generator set and user requirements. The installation cost can be determined after the budget of both parties is confirmed.
4 , service commitment
1. Commissioning:
After the technical service department receives the user's start-up report, technical service personnel will be dispatched within 1 hour, and the user will arrive at the user-designated delivery location within 2 hours (within 4 hours of the neighboring county) in the urban area. .
2. Failure maintenance:
When a user repair notice is received, the notice should be a fax. The technical service department will dispatch engineering and technical personnel within 1 hour, and reach the location of the equipment to be repaired within 2 hours in the urban area (within 4 hours in the neighboring county). The technical service department will complete the mechanical failure caused by the machine within 6 hours. Including its cooling system, oil system, fuel system, exhaust system. Complete electrical failure caused by electrical control part within 4 hours. Complete the malfunction caused by the startup part within 3 hours. The technical service department will establish the user's technical file, consult or understand the user equipment usage status regularly or irregularly, so that your generator set is in a good standby state. Visit users who use our products regularly or irregularly every year, and record their opinions and good suggestions on our company's service center.
Second, on-site guidance installation and commissioning plan
1. Staff composition:
On-site guidance for installation and commissioning will be provided by the company's engineering and technical personnel. The personnel mainly include: a mechanical engineer and an electrical engineer.
2. Guidance time:
1: Within one day after the contract is signed, the supplier shall provide the purchaser (or equipment user) with a complete and detailed unit installation plan based on the actual situation of the machine room of the purchaser (or equipment user) and corresponding drawings. (Or the user of the equipment) within a corresponding time (including civil construction of the equipment room, power distribution connections, etc.).
2: Before the crew arrives at the site, the supplier arranges personnel to visit the demander (or the equipment user) to check the condition of the machine room on site, and if it is ready, it will be shipped. If further improvement is needed, the specific improvement time will be determined through communication between the two parties, and the product will be shipped after the installation conditions are met.
3: After the goods arrive at the scene, the supplier will arrange personnel to arrive at the delivery site and unload the goods until the unit equipment is in place to the designated installation site.
4: The on-site supplier's engineering and technical personnel will complete the installation and have the debugging conditions within 1 day after the goods arrive.
5: Within one day after the field equipment is installed and has the debugging conditions, the company will send engineering and technical personnel to commission the unit with the equipment user engineer on site until it is fully operational.
6: After the installation and commissioning are completed, the company and the user's engineering and technical personnel (or equipment users) jointly issue an installation and commissioning report, which will be archived after the two parties sign an opinion.
3. On-site training plan
1. Staff composition:
On-site training personnel are organized by the company's engineering and technical personnel.
2. Training content:
1. Preparations before commissioning of generator set, including preparations for various inspections before commissioning.
2. Commissioning of the unit, including how to debug the unit, precautions and solutions during commissioning.
3. Routine maintenance of the unit, including maintenance for long periods of non-use.
4. Some common troubleshooting methods during the use of the unit.
5. The basic principles of the engine, generator and control system and the wiring method of the control system.
6, the use and maintenance of generators.
3. Training time
1After the contract is signed, the engineer will be arranged to the site of the equipment user to start training for the user engineer or operation technician on the design of the computer room and preparations before commissioning.
2 When the equipment is commissioned, the user is trained and commissioned, including the engine, generator, control system principles, wiring methods, maintenance, routine troubleshooting and use.
On-site instruction training for users every 250 hours or 3 months during the warranty period.
Partner:
Friendly connection:
beetnic.com 电话:400-100-8969 Copyright Ningbo Rixin Power Technology Co., Ltd. ( beetnic.com )
站点地图 在线客服客服经理手机版浙 ICP 备 09086525 号 -3 " Site Map " Online Customer Service Manager Mobile Version

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