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:0574-26871589 Unit sales : 0574-26871589
:0574-26886646 Accessories Sales : 0574-26886646
:0574-26871569 Maintenance Hotline : 0574-26871569
pass :0574-26892499 True : 0574-26892499
Ground : 宁波戚家山联合路 246-252 号 Address : No. 246-252 , Lianhe Road, Qijiashan , Ningbo
After-sales service and training commitment
1. Service outline
Thank you for choosing to use a series of diesel generator sets provided by our company. When you choose to use this type of generator set, you also get the best after-sales service provided by our company, as well as the supply of genuine spare parts.
The service tenet of our generator set service center is to ensure that customers are not satisfied with the service and will not stop . It will solve all the worries of application, repair and maintenance for your generator set.
We offer our customers preventative maintenance solutions to reduce the costly downtime of your downtime. We can determine the inventory of infrequently used or urgently used spare parts in a short period of time, and can order and supply in time to ensure that the spare parts you need are in place when you need them most.
1. The users of our service are the end users who use the products provided by our company.
2. When you start to purchase power generation equipment or you are using generator sets, we all provide systems and extensive technical services.
3. Provide free consultation for generator sets that meet your required technical specifications.
5. Provide training, management and daily maintenance for your technicians.
6, to provide preventive maintenance and repair, so that your operating costs can be controlled.
7. Provide a large number of spare parts and accessories, and the maintenance engineer can provide you with technical assistance at any time.
8. Provide free computer room design, power distribution design, and application specifications for generator sets.
3. Service details
1. The technical service department of our company's generator set is a professional service organization that provides pre-sales, sales and after-sales services to end users who use our products.
2. Any power generation equipment purchased through our company will always be within the scope of our service responsibility. The day from the completion of commissioning to the date of delivery to the user is the shelf life. The warranty period after delivery is 12 months. If the user cannot temporarily debug or deliver the product for other reasons after arrival, we provide a 15-month warranty. However, users need to do according to the storage and maintenance requirements of the generator set proposed by our technical service department.
3. In normal use, if the generator set fails due to equipment quality problems, it can report to our technical service department for repairs and claims. We will compensate the damaged parts according to the procedure of the claim without any additional cost.
4. In addition to the maintenance of every 250 hours or three months mentioned in the content, in the future service, users can also apply to entrust our technical service department to perform regular maintenance and maintenance. After accepting the application and entrustment, we will deliver a maintenance agreement to the user for confirmation by both parties. Users only need to pay the cost to get regular maintenance and maintenance provided by our technical service department.
5. For installation issues raised by users, the technical service department will install them in accordance with the relevant installation specifications of the generator set and user requirements. The installation cost can be determined after the budget of both parties is confirmed.
4 , service commitment
After the technical service department receives the user's start-up report, technical service personnel will be dispatched within 1 hour, and the user will arrive at the user-designated delivery location within 2 hours (within 4 hours of the neighboring county) in the urban area. .
2. Failure maintenance:
When a user repair notice is received, the notice should be a fax. The technical service department will dispatch engineering and technical personnel within 1 hour, and reach the location of the equipment to be repaired within 2 hours in the urban area (within 4 hours in the neighboring county). The technical service department will complete the mechanical failure caused by the machine within 6 hours. Including its cooling system, oil system, fuel system, exhaust system. Complete electrical failure caused by electrical control part within 4 hours. Complete the malfunction caused by the startup part within 3 hours. The technical service department will establish the user's technical file, consult or understand the user equipment usage status regularly or irregularly, so that your generator set is in a good standby state. Visit users who use our products regularly or irregularly every year, and record their opinions and good suggestions on our company's service center.